Important announcement on European customers

Support center

Why do I need to send documents to activate my account?

As a regulated broker, our company must operate in accordance with the procedures imposed by the regulatory body, the FSCA of South Africa.

These procedures involve obtaining the relevant documentation from our clients to comply with KYC (know your customer) guidelines.

This is why we must request an identity document and an address document in order to proceed with the validation of our customers.

Important announcement on European customers

As of August 21, 2023, we will no longer be able to receive clients from countries that are part of the European Union under the regulation of South Africa (FSCA). Likewise, the accounts of European clients currently under South African regulation will be closed at the end of August 2023. This is due to changes implemented by ESMA and Eurozone regulators. For any questions please contact our support team on our live chat or email: [email protected]