Support center

What documents do I need to send to activate my account?

A customer must upload an identity document and an address document in order for us to perform the corresponding KYC procedure and approve their account.

Valid address documents #

We accept the following documents:

  • Certificate of residence or housing issued by a government entity.
  • Receipt/invoice for services such as land line telephone, internet, tv/cable, electricity, water or energy.
  • Bank statement (of bank account).
  • Tax report.

The documents must comply with the following:

  • The entire full page of the document must be visible.
  • The document must include the client’s name, address and the date of issue of the document.
  • The document must not be more than 3 months old.
  • The document should not be fuzzy, blurred or cut off.
  • The information on the document must match what is placed in the register.
  • Please note that we do not accept cell phone service receipts.

Valid identity documents #

We accept the following documents:

  • Valid passport.
  • Valid national
  • dentity card.
  • Valid driver’s license.

Documents must comply with the following:

  • The front and back of the document must be sent.
  • The document must be in color.
  • The information must be clear, we do not accept blurred documents.
  • It must include the name, date of birth and photo of the client, as well as the date of issuance of the document.
  • The information on the document must match what is placed in the registry.
  • The document must be current, we do not accept expired documents.

Important announcement about swap-free accounts

We would like to inform you that we are changing the way we charge Administration fees on Swap free Accounts.

Swap-free Accounts are modified accounts in which rollover fees are waived to comply with Islamic religious beliefs. Swap-free Account holders can hold their positions for an unlimited amount of time, without incurring any swap charges. Instead, administration fees will be applied when a position is kept open over a predefined time threshold.

From December 1st 2023, onwards we will apply the administration fees with a balance transaction after a grace period of five (5) days for Forex Majors, Forex Minors and Gold instruments and three (3) days for Forex Exotics, Energies and Silver instruments.