A customer must upload an identity document and an address document in order for us to perform the corresponding KYC procedure and approve their account.
Valid address documents #
We accept the following documents:
- Certificate of residence or housing issued by a government entity.
- Receipt/invoice for services such as land line telephone, internet, tv/cable, electricity, water or energy.
- Bank statement (of bank account).
- Tax report.
The documents must comply with the following:
- The entire full page of the document must be visible.
- The document must include the client’s name, address and the date of issue of the document.
- The document must not be more than 3 months old.
- The document should not be fuzzy, blurred or cut off.
- The information on the document must match what is placed in the register.
- Please note that we do not accept cell phone service receipts.
Valid identity documents #
We accept the following documents:
- Valid passport.
- Valid national
- dentity card.
- Valid driver’s license.
Documents must comply with the following:
- The front and back of the document must be sent.
- The document must be in color.
- The information must be clear, we do not accept blurred documents.
- It must include the name, date of birth and photo of the client, as well as the date of issuance of the document.
- The information on the document must match what is placed in the registry.
- The document must be current, we do not accept expired documents.
