Important announcement on European customers

Support center

What documents do I need to send to activate my account?

A customer must upload an identity document and an address document in order for us to perform the corresponding KYC procedure and approve their account.

Valid address documents #

We accept the following documents:

  • Certificate of residence or housing issued by a government entity.
  • Receipt/invoice for services such as land line telephone, internet, tv/cable, electricity, water or energy.
  • Bank statement (of bank account).
  • Tax report.

The documents must comply with the following:

  • The entire full page of the document must be visible.
  • The document must include the client’s name, address and the date of issue of the document.
  • The document must not be more than 3 months old.
  • The document should not be fuzzy, blurred or cut off.
  • The information on the document must match what is placed in the register.
  • Please note that we do not accept cell phone service receipts.

Valid identity documents #

We accept the following documents:

  • Valid passport.
  • Valid national
  • dentity card.
  • Valid driver’s license.

Documents must comply with the following:

  • The front and back of the document must be sent.
  • The document must be in color.
  • The information must be clear, we do not accept blurred documents.
  • It must include the name, date of birth and photo of the client, as well as the date of issuance of the document.
  • The information on the document must match what is placed in the registry.
  • The document must be current, we do not accept expired documents.

Important announcement on European customers

As of August 21, 2023, we will no longer be able to receive clients from countries that are part of the European Union under the regulation of South Africa (FSCA). Likewise, the accounts of European clients currently under South African regulation will be closed at the end of August 2023. This is due to changes implemented by ESMA and Eurozone regulators. For any questions please contact our support team on our live chat or email: [email protected]