Support center
Trading accounts are not closed for inactivity, but they are «archived«. For an account to be archived, one month must pass without any activity on the account.
A client can reactivate his trading account by sending an email to the Customer Support area: [email protected]
DUO Markets, Powered by Eurotrader Group, is an introductory broker for Eurotrade SA (Pty) Ltd. It offers execution and custody services for clients introduced by DUO Markets. Eurotrade SA (Pty) Ltd is a financial services provider authorized, regulated and licensed by the Financial Sector Conduct Authority (FSCA) of South Africa with license number FSP 44351 and registered at 74 Walmer Street, Sydenham, Johannesburg, 2192, South Africa.
Eurotrade Capital Ltd with registration number 10078767 and registered office at The Bower, 207-211 Old Street, London, England, EC1V 9NR, United Kingdom, is authorized and regulated by the Financial Conduct Authority with license number 777162 of the UK.
RISK WARNING
Trading leveraged products such as Forex and CFDs may not be suitable for all investors as they carry a level of risk to your capital. Make sure you fully understand the risks involved, taking into account your investment objectives and previous trading experience. If necessary, seek independent advice. Read our full Risk Statement.
We would like to inform you that we are changing the way we charge Administration fees on Swap free Accounts.
Swap-free Accounts are modified accounts in which rollover fees are waived to comply with Islamic religious beliefs. Swap-free Account holders can hold their positions for an unlimited amount of time, without incurring any swap charges. Instead, administration fees will be applied when a position is kept open over a predefined time threshold.
From December 1st 2023, onwards we will apply the administration fees with a balance transaction after a grace period of five (5) days for Forex Majors, Forex Minors and Gold instruments and three (3) days for Forex Exotics, Energies and Silver instruments.
